You can contact our customer service team via email at . Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET) to assist you with any inquiries or concerns.

Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your location and chosen shipping method.

You can track your order using the tracking number provided in your shipping confirmation email. If you need further assistance, please contact our customer service team with your order number.

If you receive a defective or incorrect product, please contact our customer service team immediately at . We will arrange for a replacement or refund as per our return policy.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, changes may not be possible.

You can check the status of your order by logging into your account on our website and navigating to the “Order History” section. Alternatively, you can contact our customer service team with your order number for assistance.

To update your account information, log in to your account on our website and navigate to the “Account Settings” section. Here, you can update your personal details, shipping address, and payment information. For further assistance, contact our customer service team.

Yes, we offer worldwide shipping, including to the USA. Please check our shipping policy for specific information on shipping methods, costs, and delivery times to your location.