Welcome to Dragon Pharma’s Shipping Policy page. We are dedicated to providing you with reliable and efficient shipping services to ensure your products arrive safely and promptly. Please review the following details regarding our shipping procedures, delivery times, costs, and other important information.
1. Shipping Locations
Worldwide Shipping: Dragon Pharma proudly offers worldwide shipping, including to the USA. We strive to make our high-quality products accessible to customers across the globe.
Restrictions: Please note that certain countries may have specific restrictions on the import of our products. It is the responsibility of the customer to be aware of and comply with their country’s regulations regarding the import of anabolic steroids and peptides.
2. Processing Time
Order Processing: All orders are processed within 1-3 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays.
Order Confirmation: You will receive a confirmation email once your order has been processed, which will include your tracking number and a link to track your shipment.
3. Shipping Methods and Delivery Times
Standard Shipping:
- Europe: Delivery typically takes 3-5 business days.
- International (including USA): Delivery typically takes 7-14 business days.
Express Shipping: For faster delivery, we offer express shipping options at an additional cost. Delivery times for express shipping are as follows:
- Europe: 1-3 business days.
- International (including USA): 3-7 business days.
4. Shipping Costs
Standard Shipping Rates: Shipping costs are calculated based on the weight of the package and the destination. The exact shipping fee will be displayed at checkout.
Free Shipping: We offer free standard shipping on orders over a certain amount. Please refer to our website for the current threshold for free shipping eligibility.
Express Shipping Rates: Express shipping costs vary based on the destination and the weight of the package. The exact fee will be displayed at checkout.
5. Tracking Your Order
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.
Order Status: You can also check the status of your order by logging into your account on our website and navigating to the “Order History” section.
6. Delivery Issues
Lost or Stolen Packages: Dragon Pharma is not responsible for lost or stolen packages. If your package has been marked as delivered but you have not received it, please contact the carrier directly. We recommend checking with neighbors and your local post office as well.
Delayed Packages: While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as customs processing or carrier delays. If your package is significantly delayed, please contact our customer service team for assistance.
7. Returns and Exchanges
Return Policy: If you need to return a product, please refer to our Returns and Refunds Policy for detailed instructions. Returned items must be unused and in their original packaging.
Exchanges: We offer exchanges for products of equal or lesser value. Please contact our customer service team to arrange an exchange and provide details of the item you wish to swap.
8. International Shipping Considerations
Customs and Duties: International orders may be subject to customs duties and taxes, which are levied by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more information.
Compliance: Customers are responsible for complying with their local laws and regulations regarding the import of our products. Dragon Pharma is not liable for packages held or confiscated by customs.
9. Contact Us
Customer Support: For any questions or concerns about our shipping policy, please contact our customer service team at . We are here to assist you with any inquiries and ensure a smooth shipping experience.
Thank you for choosing Dragon Pharma. We are committed to providing you with high-quality products and exceptional shipping services.