Returns and Refunds

Welcome to the Dragon Pharma Returns and Refunds page. We strive to provide the best customer service and ensure your satisfaction with our products. This policy outlines the procedures and guidelines for handling returns, replacements, and refunds.

What If My Items Were Wrong or Damaged?

• Replacement Policy: If you receive a wrong or damaged product, we will gladly replace it.
• Required Action: Please provide a clear picture of the received package/product along with your order number. This will help us process your replacement efficiently.

No-Reship Policy for High-Risk Countries

• Policy Overview: We have a strict no-reship policy for any high-risk countries. This includes, but is not limited to, Canada, Australia, China, South Korea, South America, Africa, the Middle East, Singapore, APO, and FPO addresses.
• Contact Us: If you are unclear about your country’s risk status, please contact us before placing an order.

Package Return Policy

• No Returns Accepted: Packages do not return to us. The return address is left invalid to protect us from being flagged.
• Issue Resolution: While we cannot accept returns, we are willing to review your case if an issue arises with the delivered items. Please contact us with your concerns and order details.

Refund Policy

• Discretionary Refunds: Refunds are solely at our discretion. If you are not satisfied with the product or service provided, contact us immediately with your order number.
• Resolution Process: We will investigate your case thoroughly and work hard to resolve the issue to your satisfaction.

What If My Order Is Seized?

• Seizure Protocol: In the event that your order is seized by customs, you may not always receive a customs letter.
• Contact Us: If you do receive a customs letter, please contact us and provide photos of the letter and the envelope. We will review your case and determine the best course of action.

How to Contact Us

• Customer Support: For any issues regarding your order, returns, or refunds, please reach out to our customer support team.

Dragon Pharma is committed to providing exceptional customer service and support. If you encounter any issues with your order, please do not hesitate to contact us. We will work diligently to resolve your concerns and ensure your satisfaction with our products.