Customer Help
Our support team is always here to help.
Common questions about purchases
Orders and Shipping FAQs
Once your order has been shipped, you will receive a tracking number via email. You can use this number on our website or the carrier’s site to track your package in real-time.
Delivery times vary depending on your location. Generally, orders within Europe take 3-5 business days, while international orders, including the USA, may take 7-14 business days.
Yes, we offer worldwide shipping, including to the USA. Please check our shipping policy for any country-specific restrictions.
Shipping costs depend on the destination and the weight of your order. The exact shipping fee will be calculated at checkout. We also offer free shipping on orders above a certain amount.
After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer service team.
If your order arrives damaged or you receive the wrong product, please contact our customer service team immediately. We will arrange for a replacement or refund as per our return policy.
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, we may not be able to accommodate changes.
International orders may be subject to import duties and taxes, which are levied by the destination country. These charges are the buyer’s responsibility. Please check with your local customs office for more information.
If you need to exchange an item
Returns and Refunds FAQs
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please contact our customer service team to initiate a return.
To return a product, please contact our customer service team for a return authorization number and detailed instructions. Once you have the return authorization, send the item back to us in its original packaging.
Yes, we offer exchanges for products of equal or lesser value. Please contact our customer service team to arrange an exchange and provide details of the item you wish to swap.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days, and the credit will be applied to your original method of payment.
If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, and we may request photos of the damage for our records.
For health and safety reasons, we cannot accept returns or exchanges on opened or used products. Additionally, items marked as final sale are not eligible for return or exchange.
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for the cost of return shipping.
You can check the status of your return or refund by contacting our customer service team. Please provide your return authorization number and any relevant details for a quicker response.